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 If we make 66,800 mistakes out of one million opportunities, the trick is in making the same ones. Only then do patterns come into focus. When you can see the pattern, you can figure out the causes, and get rid of them.
Instead, thanks to random variation and human nature, we are making different ones every time, and many at once. Like the surface of a lake in a rainstorm, you can’t see what drop caused what ripple. Time, money and effort are wasted in change for the sake of change.
This is no small problem. Estimates from leading experts put the average amount of waste in any business at around 95 percent, where waste is not just the materials in the garbage can, but any activity that doesn't produce value.
As the pace of change increases, both external and the need to adapt and remain flexible grow, understanding and applying the concept to manage small changes are required. If tiny little changes can have huge impacts, it is time to manage the direction and choose improvement.
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